Return & Refund Policy
Return & Refund policy
- We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at [email protected] with your order ID and other necessary information. If your return is accepted, we will send you an email to notify you that we have received the returned item, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
International shipments are NOT eligible for returns or exchanges. Please feel free to get in touch through email, or contact number if you need any assistance or clarification before making a purchase. You can always contact us for any return questions at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. in case of refund, shipping charges will deducted and the balance amount will be refunded.
- What is the cost of shipping?Shipping for all orders within India is Free. For all international orders from outside India, orders under INR 40,000 (approx. USD 540) are charged INR 1500 per kg (approx. USD 30) and orders above INR 40,000 are shipped free.
- How long will it take for the order to reach me?Please refer the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of shipping, it takes about 7-12 days for domestic orders and 12-15 days for international orders to reach you.If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
- What can I do if my order dispatch is delayed? We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please call us on 7666519425 or write to us at [email protected] and we will try our best to resolve your issues.
- My order has been shipped. Can I track it?For orders within India, once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your orderYou can track the status of your package 24 hours after your order is dispatched from our warehouse..
CUSTOMS & DUTIES
The customs and duties for international customers will be borne by customer, it can not be estimated by us before or after placing and order with us. Also we can not assure you if the particular order needs to pay or not, its totally not under our control.
- Please email us at [email protected] with your order number to inform us if you wish to opt for self-collection upon order confirmation.
- Do collect your order within 2 working days upon confirmation email.
- If the order is not collected within 2 working days, we will mail the order to the shipping address stated.
- Self-collection is only available 1 day after order is made.
- Prepaid orders are not eligible for cancellation.
The customer agrees not to dispute the decision made by axsx and accept The axsx regarding the cancellation.
CANCELLATION BY THE AXSX
Please note that there may be certain orders that we are unable to accept/fulfill and must cancel.
We reserve the right at our sole discretion to refuse or cancel any order for any reason.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also require additional verification or information before accepting any order.
We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account.
The customer agrees not to dispute the decision made by AXSX and accept AXSX decision regarding the cancellation.
- Delivery takes 7-12 business days. Delivery time excludes payment verification & administrative processes.
- Orders are mailed out within 48 hours upon payment verification excluding weekends & public holidays.
- Delivery is trackable and 100% insured.
- The customer or addressee (anyone living at the address) will be required to sign for the package at the door.
- If no one is at home/office to receive it, a redelivery will be attempted up to 2 more times. You will be contacted by the courier company for a suitable time for redelivery.
- As soon as the order is shipped, we will send a detailed message with the name of the courier company and tracking number, it’s customers duty to follow up with the courier company after that, we can help them with the exact status of order along with its location.
Your orders will only be processed and packed during the operation hours. Our mailing team operates from 10.30am to 6.30pm, Monday – Friday (exclusive of Public Holidays).
Office no 408, Shree Siddhivinayak Angan,Near Navle Bridge, Narhe, pune – 41.